The second-hand marketplace Users Share Anger About Size Updates
Members of the platform have expressed outrage following a change that caused listings displaying inaccurate size information.
This online marketplace has updated its measurement guidelines for female and kids' apparel but did not contact every member regarding the update.
Digital Channels Backlash
Many shoppers and sellers are expressing on platforms claiming that product pages now present a different size category than originally posted because of the remapping.
The company said the updated approach better aligns with similar services.
It has advised users to check their listings and adjust the sizing manually where appropriate, resulting in member annoyance.
Size Classification Changes
Previously, the sizing featured numerical and alphabetical indicators, such as S/8 or M/10.
The new system has a letter with a size spectrum for example S/UK 8-10.
With some products, the sizing has been recategorised - for example a size L used to be a 12 but now shows as UK 16-18.
User Experiences
A fashion influencer, who creates plus-size fashion videos, explained the modification "makes transactions more difficult".
"Few clothing companies classify XL as 20-22," the way the service now categorizes.
Another user, based in Glasgow, stated items she posted with size 14 tags were displaying on the service as larger sizing 20-22.
"Should someone sized 20-22 purchase these they're going to be very disappointed," she said.
Manual Updates
A different user, located in England, said she had been left angered due to the update requiring manual adjustment the sizing for "all her products".
"This situation is especially annoying, as I'm chronically ill and platform income has been essential after experiencing income reduction," she said.
Platform Context
The service features exceeding 100 million shoppers, with 18 million British users.
It has proved a popular alternative compared to resale services such as eBay and Depop.
This represents another occasion that an unexpected update within the service has received backlash: last year, the service retracted a modification concerning shipment methods following member complaints.
